'I AM NOT A NUMBER'
Traditional banking halls occupy thousands of square metres of prime town centre retail space.
Centralisation of common administrative functions in out of town locations whilst providing automated high-tech banking facilities on the high street dramatically reduces space requirements and therefore costs. Customers, however, expect their financial affairs to be considered from a personal perspective and, unsurprisingly, resent being treated as 'mere numbers'.
JHP's design for Barclays express units responds to these contradictory needs by combining the speed of the latest technology with one on one personal assistance and video link referencing to remote call centres.